Terms of Service

These Terms of Service (“Terms”) govern access to and use of CantoNotes, including the website, web application, and related services (collectively, the “Service”). The Service is operated by Liminal AI Limited (“Liminal”, “we”, “us”, or “our”), a company incorporated in Hong Kong. CantoNotes is a product associated with CantoSub AI.

By creating an account, signing in, or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” includes that organisation.

If you do not agree, do not use the Service.

CantoNotes helps teams capture meetings, generate transcripts and AI-assisted notes, organise work in projects, search meeting content, and use an AI agent that can retrieve and cite meeting material, subject to your plan and available credits.

Features may change over time. We may add, modify, or discontinue functionality. We do not guarantee that any particular feature will remain available indefinitely.

Mobile and desktop clients may be offered when available. These Terms apply to those clients when you use them to access the Service.

• You must provide accurate account information and keep it up to date.
• You are responsible for safeguarding your credentials and for activity under your account.
• You must promptly notify us at support@cantonotes.com if you suspect unauthorised access.
• You must be able to form a binding contract under applicable law. The Service is not directed to children under 16.
• You may sign in with email and password or supported third-party identity providers (currently Google and Microsoft) where enabled.

You agree not to misuse the Service. Without limitation, you must not:

• Violate any law, regulation, or third-party right (including privacy, confidentiality, and recording-consent rules).
• Upload, record, or process content you do not have the right to use with the Service.
• Attempt to gain unauthorised access to the Service, other accounts, or related systems.
• Interfere with or disrupt the Service, including by overloading, scraping, or reverse engineering except as permitted by law.
• Use meeting bots or automation in a way that harasses participants or violates meeting-platform terms.
• Resell, sublicense, or provide the Service to third parties except as expressly allowed by your plan or a separate written agreement.
• Use the Service to develop a competing product by systematically extracting outputs or non-public materials.
• Misrepresent your identity or affiliation, or send malware or harmful code.

We may investigate suspected violations and suspend or terminate access where we reasonably believe these Terms have been breached.

“User Content” means audio, video, transcripts, notes, action items, glossary terms, prompts, messages, files, calendar metadata, and other materials you or your collaborators submit to or generate through the Service.

You retain your rights in User Content. You grant Liminal a worldwide, non-exclusive licence to host, process, transmit, display, and create derivative works from User Content solely as needed to provide, maintain, secure, and improve the Service (including generating transcripts, notes, embeddings, and agent responses), and to comply with law.

You are solely responsible for obtaining any consents and giving any notices required to record meetings or process personal data of participants. You represent that you have all rights necessary to submit User Content and to grant the licence above.

Project roles (such as owner, admin, editor, and viewer) control access within the product. You are responsible for inviting the right people and choosing appropriate permissions.

Transcripts, summaries, action items, search results, and agent answers are assistive and may contain errors, omissions, or hallucinations. You must review outputs before relying on them for business, legal, medical, financial, or other consequential decisions.

The Service does not provide legal, compliance, or professional advice. Citations and retrieval features are intended to help you verify sources; they do not guarantee completeness or correctness.

The Service may rely on third-party providers to operate, including (as applicable): cloud storage for meeting audio, meeting-bot and calendar integrations, identity providers for sign-in, payment processors for billing, and email delivery providers. Your use of third-party platforms (for example Google, Microsoft, Zoom, or other meeting tools) remains subject to those providers’ terms.

We are not responsible for third-party services we do not control, except to the extent required by applicable law.

Access to certain features depends on your plan and credit balance. Credits are typically consumed for processing meeting minutes and for certain AI or search features, as described in the product and pricing materials. Plan credits and top-ups are subject to the rules shown at purchase or in the app.

Paid subscriptions and purchases are billed through Stripe or another payment processor we designate. Fees are generally non-refundable except where required by law or expressly stated otherwise.

We may change prices or credit rules prospectively. Where a change materially affects an existing paid subscription, we will provide reasonable notice through the Service or by email when practical. Continued use after the effective date constitutes acceptance of the change, unless applicable law requires otherwise.

You are responsible for applicable taxes. Failure to pay may result in suspension or downgrade of paid features.

The Service, including software, designs, trademarks (including CantoNotes and related marks), and documentation, is owned by Liminal or its licensors. These Terms do not transfer ownership of our intellectual property to you. You may not copy, modify, or create derivative works of the Service except as expressly permitted.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

You may stop using the Service at any time. To request account closure or deletion of associated data, contact support@cantonotes.com. We will process verified requests within a reasonable time, subject to legal retention needs and technical constraints.

We may suspend or terminate access immediately if we reasonably believe you have violated these Terms, create risk or legal exposure for us or others, or if required by law. We may also discontinue the Service with reasonable notice when practical.

Sections that by their nature should survive (including ownership, licences granted to us for residual operational needs, disclaimers, limitations of liability, indemnity, and governing law) will survive termination.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that User Content will never be lost.

Nothing in these Terms excludes liability that cannot be excluded under Hong Kong law.

To the maximum extent permitted by law, Liminal and its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business interruption, arising out of or related to the Service or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our aggregate liability arising out of or related to the Service or these Terms will not exceed the greater of (a) the amounts you paid to us for the Service in the twelve (12) months before the event giving rise to liability, or (b) HKD 500.

You will defend, indemnify, and hold harmless Liminal and its officers, directors, employees, and agents from and against claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your User Content; (b) your use of the Service; (c) your failure to obtain required consents for recording or processing personal data; or (d) your violation of these Terms or applicable law.

We may update these Terms from time to time. The “Last updated” date at the top of the page will change when we do. Material changes will be communicated through the Service or by email when practical. Continued use after the effective date constitutes acceptance of the updated Terms, except where applicable law requires otherwise.

• These Terms are governed by the laws of Hong Kong. Courts of Hong Kong have exclusive jurisdiction, subject to any mandatory consumer protections that cannot be waived.
• If any provision is held unenforceable, the remaining provisions remain in effect.
• Failure to enforce a provision is not a waiver.
• You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• These Terms, together with the Privacy Policy and any plan-specific terms presented at purchase, form the entire agreement regarding the Service.

Questions about these Terms: support@cantonotes.com. Postal or registered-office details can be provided on request for formal notices.